volunteers
staffing resource
and information
tables.
Family Assistance Crisis Teams
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F.A.C.T. began in 1991 as a grassroots collaborative community response to domestic violence. In 1995,
the Victims Advocacy Section of the San Antonio Police Department was established to offer direct and
more comprehensive services to victims and families dealing with domestic violence. From the beginning,
F.A.C.T. has been a part of the Victim's Advocacy Section.
Training
Volunteers invest time in learning to intervene effectively with victims of domestic violence. A
multi-disciplinary team of facilitators from the community provide training. During these sessions
participants learn the basic dynamics of domestic violence, effective crisis intervention skills, and the types
of available community resources.
Volunteers must attend 20 hours of training. These training sessions are scheduled each quarter: January,
April, July and October. F.A.C.T. is also part of Volunteers in Policing (VIP), the volunteer program for the
entire Police Department. In addition to F.A.C.T. training, the volunteer must attend an eight-hour VIP
orientation/training session.
Volunteer application
If you are interested in volunteering, you must:
be at least 21 years old;
request an application from the F.A.C.T. office at (210) 207-2136;
complete the application, including references, and have it notarized;
return completed application to the F.A.C.T. office;
have an interview with the F.A.C.T. Program Coordinator
Volunteers work one seven hour shift Friday or Saturday at the police substation of their choice. Volunteers
provide crisis intervention, safety planning and community resources available.
Volunteers may choose to work at the following:
East Substation, 3635 E. Houston
West Substation, 7000 Culebra
South Substation, 711 W. Mayfield
Prue Substation, 5020 Prue
Northeast Substation, 13030 Jones Maltsberger
Central Substation, 515 S. Frio
SAPD Headquarters, 214 W. Nueva
Family Justice Center, 527 N. Leona
Violence Hotline
1-800-799-7273
Battered Women's
Shelter
(210) 733-8810
(San Antonio/Bexar County)
Family Justice Center
(210) 208-6800
527 N. Leona
